Privacy Policy and Terms & Conditions (SMS)
Effective Date: February 20, 2026
Policy Control Number: DOC-NEHCS-SMS-PP-001 | Version: v1.0
Privacy Policy
New England Healthcare Solutions LLC ("NEHCS," "we," "our," or "us") respects the privacy of our members, caregivers, referral partners, and website visitors. This Privacy Policy explains how we collect, use, and protect personal information, including information related to SMS communications.
1. Information We Collect
We may collect personal information such as name, phone number, email address, mailing address, and communication preferences. We may also collect healthcare-related administrative information necessary for scheduling, coordination of services, and related operations.
2. SMS Communications
Message frequency varies. Message and data rates may apply.
Reply STOP to opt out at any time. Reply HELP for assistance.
By providing your phone number and opting in, you agree to receive text messages from NEHCS regarding appointment reminders, care coordination, scheduling updates, and administrative notifications.
3. HIPAA and Confidentiality
NEHCS complies with HIPAA and applicable Massachusetts privacy laws. Standard SMS text messaging may not be fully encrypted. We limit SMS content to the minimum necessary and avoid including detailed protected health information (PHI) unless explicitly authorized by the member.
4. Information Sharing
We do not sell, rent, or share personal information (including phone numbers) for third-party marketing. We may share information only with authorized personnel and partners involved in care coordination, or as required by law.
5. Data Security
We maintain administrative, technical, and physical safeguards designed to protect personal information. Access is limited to authorized personnel.
6. Your Choices and Rights
You may opt out of SMS communications at any time by replying STOP. You may request access to or correction of your information by contacting us.
7. Contact Information
New England Healthcare Solutions LLC
1985 Main Street, Suite 207
Springfield, MA 01103
Phone: 413-784-5099
Email: referrals@nehcsolutions.com